The information we collect depends on how you interact with cykels.com.
Information You Provide Directly: Full name, email address, telephone number, billing address, shipping address, order information, product selections, return/refund/exchange information, customer service communications, and information submitted through website forms. You are responsible for providing accurate information when placing an order or contacting us.
Order and Transaction Information: Order number, products purchased, product size/color/variation, purchase amount, discounts, shipping charges, applicable taxes, transaction status, payment method type, fulfillment status, and return/exchange/refund records.
Payment Information: Payments are processed through the payment methods and payment service providers available at checkout. Payment providers may collect card details, billing information, or digital wallet information. Cykels receives transaction-related information necessary to confirm and manage orders.

When you visit cykels.com, technical information may be collected automatically through cookies, pixels, server logs, and similar technologies, including IP address, browser type, device type, operating system, approximate location, pages viewed, referring source, date and time, interactions, shopping cart activity, session information, and identifiers.

We use personal information to process and confirm orders, verify transactions, process payments, prepare and fulfill orders, arrange shipping, provide tracking, process returns/refunds/exchanges, communicate about orders, respond to customer service requests, maintain website functionality, detect and prevent fraud, maintain security, diagnose technical problems, analyze performance, improve products and experience, maintain records, comply with legal obligations, enforce policies, and provide marketing where permitted.

We use customer information to process and deliver orders. Information necessary for fulfillment may be provided to shipping and logistics providers, including carriers such as USPS, UPS, or FedEx, to transport, track, and deliver packages.

When you request a return, exchange, or refund, we use information such as your name, email, order number, product information, return reason, photographs, tracking information, and refund details to verify eligibility, process the request, prevent fraud, and communicate with you.

Cykels may use cookies, pixels, tags, local storage, and similar technologies to operate and improve cykels.com for essential operations, preferences, analytics, security, fraud prevention, and advertising or measurement where applicable.

- Essential Cookies: Support shopping cart functionality, checkout, website security, session management, and fraud prevention.
- Preference Cookies: Remember choices and settings to improve future visits.
- Analytics Cookies: Help us understand website traffic, page views, user interactions, performance, and technical errors.
- Advertising and Measurement Technologies: Measure advertising effectiveness and provide relevant advertising where permitted.

We may share personal information with service providers reasonably necessary to operate our business, including website hosting, payment processing, fraud prevention, order fulfillment, shipping, customer service, email communications, analytics, advertising, IT security, and professional/legal services.

Cykels does not sell personal information for money. Where certain technologies fall under broader definitions of "sale," "sharing," or "targeted advertising," eligible users may have additional rights under applicable law.

We may disclose personal information when reasonably necessary to comply with applicable law, respond to valid legal process or authorities, protect our customers, detect/investigate fraud, protect system security, enforce our policies, or establish/defend legal claims.

If Cykels is involved in a merger, acquisition, financing, restructuring, or asset sale, relevant information may be transferred as part of that transaction where permitted by law, remaining subject to applicable privacy requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. However, absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary for collection purposes and to satisfy operational, tax, accounting, legal, and dispute requirements.

Depending on your location and applicable law, your rights may include access, correction, deletion, information about categories/disclosures, opting out of advertising/sharing, withdrawing consent, appealing decisions, and receiving equal service.

To submit a privacy request, email support@cykels.com, clearly stating your request. We may need to verify your identity before completing requests.

Where permitted by law, you may designate an authorized agent to submit privacy requests on your behalf, subject to identity and authorization verification.

You may unsubscribe from promotional emails using the unsubscribe link provided. Unsubscribing does not affect transactional or service-related communications.

Cykels is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Cykels.com may contain links to third-party websites with their own privacy practices, which we do not control.

Payment transactions are processed by third-party payment providers available through checkout, operating under their own privacy and security requirements.

While Cykels operates within the United States, some service providers may process or store information in other locations subject to relevant legal requirements.

Our website may not respond uniformly to all "Do Not Track" signals, but we handle legally valid opt-out preference signals in accordance with applicable requirements.

Residents of certain U.S. states may have additional privacy rights under state laws, such as access, correction, deletion, portability, opting out of sales/sharing/targeted advertising, and appealing decisions. Requests may be sent to support@cykels.com.

We may update this Privacy Policy when necessary. The revised version will be published on cykels.com with an updated effective date.

For privacy questions, requests concerning personal information, or questions about this Privacy Policy, contact:
Cykels
Website: cykels.com
Email: support@cykels.com
Address: 6 Sunset Dr, New Fairfield, CT 06812-2825, United States
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)