Welcome to the Cykels Frequently Asked Questions page. Below you can find clear information about ordering, payments, shipping, delivery, returns, refunds, exchanges, cancellations, and customer support for purchases made through cykels.com.

Summary

Orders

1. What products does Cykels sell?

Cykels offers women's clothing through cykels.com, including:

• T-shirts
• Tops
• Pants
• Jackets
• Tank tops

Available sizes, colors, styles, prices, and other product details are displayed on the applicable product page.

2. What currency are prices displayed in?

Prices on cykels.com are displayed in U.S. Dollars (USD) unless clearly stated otherwise.

3. When is my order accepted for processing?

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders received before 5:00 PM ET on a business day may begin processing that business day.

Orders received after 5:00 PM ET, on weekends, or on applicable holidays begin processing on the next business day.

4. How long does order processing take?

Standard processing takes approximately 1–2 business days, Monday through Friday.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Processing time is separate from shipping transit time.

Shipping & Delivery

5. Where does Cykels ship?

We currently ship within the United States only.

International shipping is not available.

6. How much does shipping cost?

Standard shipping costs a flat $6.99 USD per order.

The fee applies regardless of the merchandise subtotal or number of eligible products in the order.

There is no tax charged on the $6.99 standard shipping fee.

7. How long does shipping take?

After processing, estimated shipping time is 2–5 business days, Monday through Friday, depending on the delivery location.

Some packages may arrive sooner than the estimated timeframe.

Combined with our 1–2 business day processing period, most orders are expected to arrive approximately 3–7 business days after order acceptance.

Delivery dates are estimates rather than guarantees.

8. Which shipping carriers do you use?

Depending on the order and destination, we may ship through:

• USPS
• UPS
• FedEx

9. Do you offer international shipping?

No. Cykels currently ships only within the United States.

10. How can I track my order?

When tracking information is available, shipment details will be provided using the contact information associated with your order.

Please allow time after shipment for the carrier's tracking system to display its first update.

11. Why has my order been delayed?

Occasional delays may occur because of circumstances such as:

• Severe weather.
• Carrier disruptions.
• High seasonal shipping volume.
• Federal holidays.
• Transportation interruptions.
• Incorrect or incomplete delivery information.

Carrier tracking information generally provides the latest available shipment status.

12. What should I do if my package appears lost?

If tracking information shows an unusual delay or you believe your package is missing, email support@cykels.com.

Include your order number and relevant tracking information so we can review the shipment.

Returns & Exchanges

13. What is your return policy?

Eligible products may be returned within 30 days of delivery.

The 30-day period begins on the confirmed delivery date.

Returned products must satisfy the eligibility requirements described in our Return & Refund Policy.

14. What condition must returned clothing be in?

To qualify for a return, an item generally must be:

• Unworn and unused, except for reasonable fitting or inspection.
• In its original condition.
• Returned with original tags, when applicable.
• In original packaging, when applicable.
• Free from stains, odors, washing, alterations, or customer-caused damage.

Proof of purchase or sufficient order information must also be provided.

15. How do I start a return?

Email support@cykels.com within 30 days of delivery.

Please provide:

• Your full name.
• Order number.
• Email address associated with the order.
• Product you want to return.
• Reason for the return.
• Photos if the product arrived damaged, defective, or incorrect.

Do not mail a return until you receive return approval and instructions.

16. Do I have to pay return shipping?

No. Approved returns receive free return shipping.

After your return is approved, we will send a prepaid return shipping label to the email address associated with your order.

Download and print the label, attach it securely to your return package, and follow the provided shipping instructions.

17. Do you charge a restocking fee?

No.

Restocking fee: $0.00.

We do not charge a storage or restocking fee for an eligible approved return.

18. Where do I send my return?

Approved returns are sent to:

Please obtain return approval before mailing a product.

19. Do you offer exchanges?

Yes. Eligible products may be exchanged within the applicable 30-day return period, subject to product availability.

If the requested replacement size, color, or product is unavailable, an eligible returned item may be processed as a refund instead.

20. Can I return an item if I ordered the wrong size?

Yes, provided the item satisfies our return eligibility requirements and the return request is submitted within 30 days of delivery.

Approved returns receive free return shipping and are not subject to a restocking fee.

Refunds

21. How long does a refund take?

After we receive your returned item, it will be inspected.

If approved, the refund will be processed within 7 business days after the returned item is received and passes inspection.

22. Where will my refund be sent?

Approved refunds are issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

23. What if I have not received my refund?

If we have confirmed that a refund was issued but it has not appeared in your account, allow your financial institution its normal posting period.

If the refund still does not appear, contact support@cykels.com with your order number so we can verify the refund status.

Damaged, Defective & Incorrect Items

24. What should I do if my item arrives damaged or defective?

Contact support@cykels.com within the applicable 30-day return period.

Include:

• Your order number.
• Description of the problem.
• Clear photographs showing the issue.

We will review the request and provide the appropriate return, replacement, exchange, or refund instructions.

Approved returns for damaged or defective items are not charged return shipping or restocking fees.

25. What if I receive the wrong item?

Contact support@cykels.com and provide your order number, a description of what you received, and clear photographs of the item.

After verification, we will provide appropriate instructions to resolve the issue.

You will not be charged return shipping for an approved return involving an incorrect item.

Cancellations & Changes

26. Can I cancel my order?

You may request cancellation by contacting support@cykels.com as soon as possible after placing the order.

Because we begin processing orders promptly, cancellation cannot be guaranteed once processing has started.

Once an order has shipped, it cannot be canceled.

27. Is there a cancellation fee?

No.

Cancellation fee: $0.00 for an order that can be successfully canceled.

28. Can I change my order after placing it?

Contact us as soon as possible if you need to request a change involving:

• Size.
• Color or variation.
• Quantity.
• Shipping address.
• Recipient information.

Changes cannot be guaranteed after processing has started.

Once an order has shipped, product changes are no longer available.

29. Can I change my shipping address?

Contact support@cykels.com immediately if you notice an address error.

Include your order number, original address, and corrected address.

We cannot guarantee an address change after processing has started or after the package has been transferred to USPS, UPS, or FedEx.

Payments

30. What payment methods do you accept?

Payment methods available to your transaction are displayed during checkout.

Depending on availability, these may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay
• Shop Pay
• PayPal
• Google Pay
• Venmo

The options displayed at checkout are the currently available payment methods for your order.

31. When will I be charged?

Payment is authorized or collected as part of the checkout and order-placement process.

The final amount is displayed before you submit payment.

32. Are there hidden fees?

No undisclosed mandatory charges are intentionally added after checkout.

Before submitting payment, you can review:

• Merchandise subtotal.
• Discounts, if applicable.
• $6.99 standard shipping charge.
• Applicable sales tax.
• Final order total.

33. Do you charge sales tax?

Applicable sales tax on merchandise may be calculated at checkout based on the order, delivery destination, and applicable tax requirements.

Any applicable tax is displayed before payment is submitted.

No tax is charged on our standard $6.99 shipping fee.

34. Why was my payment declined?

Payments may be declined because of:

• Incorrect payment information.
• Incorrect billing information.
• Insufficient funds.
• An expired card.
• Bank security restrictions.
• Fraud-prevention checks.
• Restrictions imposed by the payment provider.

Cykels cannot override a bank or payment provider's decision to decline a transaction.

35. Is payment information secure?

Payments are handled through the payment services available through our checkout system.

We use reasonable measures designed to protect customer and transaction information.

For your security, never email us your complete card number, card security code, banking password, or digital wallet password.

Privacy

36. How does Cykels use my personal information?

We may use personal information as necessary to:

• Process orders.
• Process payments.
• Arrange shipping.
• Provide tracking.
• Process returns and refunds.
• Provide customer support.
• Prevent fraud.
• Maintain website security.
• Analyze and improve website performance.
• Meet applicable legal and recordkeeping obligations.

Please review our Privacy Policy for complete information.

37. Does Cykels use cookies?

Cykels may use cookies and similar technologies for purposes such as:

• Essential website functions.
• Shopping cart functionality.
• Checkout.
• Security.
• Preferences.
• Analytics.
• Advertising and measurement where applicable.

Additional information is available in our Cookie Policy and Privacy Policy.

Customer Support

38. How can I contact Cykels?

For questions about products, orders, payments, shipping, returns, refunds, or cancellations, contact:

39. When is customer support available?

Customer support is available:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).

Messages received outside support hours will be reviewed during the next available support period.

Related Policies

For complete terms and conditions, please review the applicable policies available on cykels.com:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Methods
• Order Cancellation & Change Policy
• Cookie Policy