At Cykels, we are committed to providing a clear, secure, and transparent checkout experience. This Payment Policy explains the payment methods available on cykels.com, how payments are processed, when customers are charged, and how pricing, taxes, shipping fees, refunds, and payment issues are handled.

Summary

1. Accepted Payment Methods

Cykels accepts the payment methods displayed as available during checkout on cykels.com.

Depending on checkout availability, accepted methods may include:

Credit and Debit Cards

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Eligible debit cards displaying a supported card network logo may also be accepted.

Digital Wallets

Where available during checkout, customers may be able to use:

• Google Pay
• Shop Pay
• Venmo

PayPal

PayPal may be available as a payment option when displayed during checkout.

The payment methods shown at checkout are the payment methods currently available for your transaction.

2. Payment Currency

All prices and transactions on cykels.com are processed in U.S. Dollars (USD) unless expressly stated otherwise.

Customers can review the applicable product prices, shipping charges, taxes, discounts, and final order total before submitting payment.

3. Payment Authorization

When you submit an order, your selected payment provider may authorize or process payment for the order.

Payment must be successfully authorized before an order can be accepted for fulfillment.

A payment may be declined for reasons determined by your bank, card issuer, digital wallet provider, or payment processor.

Cykels does not control approval decisions made by financial institutions or payment providers.

4. When You Are Charged

Payment is authorized or collected as part of the checkout and order-placement process.

Before submitting an order, customers are shown the applicable order total, including:

• Merchandise subtotal.
• Discounts, if applicable.
• Standard shipping fee.
• Applicable sales tax.
• Final amount payable.

No undisclosed mandatory fee is intentionally added after the customer completes checkout.

5. Product Prices

Product prices are displayed on cykels.com before purchase.

Prices shown on individual product pages and during checkout are stated in U.S. Dollars unless otherwise indicated.

The applicable price and final order total are displayed before payment is submitted.

6. Shipping Fee

Cykels charges a flat standard shipping fee of:

$6.99 USD per order

The $6.99 shipping charge applies to all standard orders regardless of the number of eligible products purchased or merchandise subtotal.

The shipping fee is displayed at checkout before payment is completed.

Under our current shipping terms, no tax is charged on the $6.99 shipping fee.

For complete shipping information, please review our Shipping Policy.

7. Sales Tax

Applicable sales tax on merchandise may be calculated during checkout based on the order, delivery destination, and applicable tax requirements.

Any applicable sales tax will be displayed before the customer submits payment.

The final checkout page allows customers to review the total amount payable before completing the transaction.

8. No Hidden Charges

Cykels does not intentionally impose undisclosed mandatory charges after an order is submitted.

Before completing checkout, customers can review:

• Product prices.
• Quantity.
• Applicable discounts.
• Shipping charge.
• Applicable sales tax.
• Final order total.

Customers should review these amounts carefully before submitting payment.

9. Payment Security

Payments are processed using payment service providers available through our checkout system.

Depending on the payment method selected, payment information may be transmitted directly to the applicable payment processor, card network, bank, or digital wallet provider.

We use reasonable measures designed to protect customer and transaction information.

Customers should never send complete card numbers, card security codes, or payment passwords to support@cykels.com.

10. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Depending on the payment method, this may include:

• Cardholder name.
• Billing address.
• ZIP code.
• Other information required by the payment provider.

Incorrect billing information may result in a payment being declined or delayed.

11. Declined Payments

A transaction may be declined because of:

• Incorrect card information.
• Incorrect billing information.
• Insufficient available funds.
• An expired card.
• Bank security restrictions.
• Payment-provider security checks.
• Fraud-prevention measures.
• Other restrictions imposed by the card issuer or payment provider.

If a payment is declined, verify the information entered or contact your bank or payment provider for additional information.

Cykels cannot override a payment provider's decision to decline a transaction.

12. Payment Verification

To protect customers and reduce unauthorized transactions, an order may be subject to reasonable payment or fraud verification.

If an order cannot be verified, we may delay fulfillment while reviewing the transaction or cancel the order when reasonably necessary.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

13. Duplicate Charges

If you believe you have been charged more than once for the same Cykels order, contact:

support@cykels.com

Please provide:

• Your full name.
• Order number.
• Transaction date.
• Amount in question.

For your security, do not send complete card numbers or card security codes by email.

We will review the order and available transaction records.

14. Failed or Pending Transactions

A payment may occasionally appear as pending even when an order has not been successfully completed.

Pending authorization periods are generally controlled by the customer's bank or payment provider.

If an order was not completed but a pending authorization remains visible, the bank or payment provider may automatically release it according to its own processing timeframe.

For questions about the release of a pending authorization, customers may need to contact their financial institution.

15. Order Cancellation and Payments

If an order is successfully canceled before shipment and payment has already been collected, the applicable refund will be issued to the original payment method.

Cykels charges:

Cancellation fee: $0.00

Cancellation requests are subject to the conditions in our Order Cancellation & Change Policy.

16. Returns and Refunds

Eligible merchandise may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

For approved returns:

• Return shipping is free.
• A prepaid return label is provided by email.
• Restocking fee is $0.

The returned product must meet our return eligibility requirements.

Refunds are issued to the original payment method.

Approved refunds are processed within 7 business days after the returned item is received and passes inspection.

Complete requirements are available in our Return & Refund Policy.

17. Refund Payment Method

Refunds are issued to the original payment method used for the purchase.

We do not normally redirect a refund to a different card, account, or payment method.

Once Cykels has issued a refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the account.

This additional posting time is controlled by the financial institution or payment provider and is separate from our refund processing timeframe.

18. Payment Information and Privacy

Payment-related and transaction information is handled for purposes including:

• Processing purchases.
• Verifying transactions.
• Preventing fraud.
• Processing refunds.
• Maintaining transaction records.
• Meeting applicable legal and accounting requirements.

Payment service providers may independently process payment information according to their own privacy and security practices.

For additional information about personal information, cookies, and tracking technologies, please review our Privacy Policy and Cookie Policy.

19. Unauthorized Transactions

If you believe a payment method was used without authorization to make a purchase from Cykels, contact your financial institution promptly and notify us at:

support@cykels.com

We will review available order information and reasonably cooperate with applicable payment-provider procedures.

20. Pricing or Checkout Errors

We make reasonable efforts to ensure that prices and checkout information are accurate.

If a material pricing or technical error is discovered before fulfillment, we may contact the customer regarding the affected order.

If an order cannot be fulfilled because of a material error and payment has already been collected, the applicable amount will be refunded to the original payment method.

We will not intentionally charge a higher price than the amount authorized by the customer without obtaining appropriate authorization.

21. Contact Information

For questions regarding payments, billing, charges, refunds, or an existing transaction, contact:

For your security, never send complete card numbers, card security codes, banking passwords, or digital wallet passwords by email.