At Cykels, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we collect through cykels.com, why we collect it, how we use and share it, how long we retain it, and the choices and rights available to you.

This Privacy Policy applies when you visit our website, place an order, contact customer support, request a return or refund, or otherwise interact with Cykels.

Summary

1. Information We Collect

The information we collect depends on how you interact with cykels.com.

Information You Provide Directly

You may provide information such as:

• Full name.
• Email address.
• Telephone number, if provided.
• Billing address.
• Shipping address.
• Order information.
• Product selections.
• Return, refund, and exchange information.
• Customer service communications.
• Information submitted through website forms.

You are responsible for providing accurate information when placing an order or contacting us.

Order and Transaction Information

When you place an order, we may collect or receive:

• Order number.
• Products purchased.
• Product size, color, or other selected variation.
• Purchase amount.
• Discounts.
• Shipping charges.
• Applicable taxes.
• Transaction status.
• Payment method type.
• Shipping and fulfillment status.
• Return, exchange, or refund records.

Payment Information

Payments are processed through the payment methods and payment service providers available at checkout.

Depending on the payment method selected, payment providers may collect information such as card details, billing information, digital wallet information, or other information required to authorize the transaction.

Cykels receives transaction-related information necessary to confirm and manage orders. Payment providers process payment credentials according to their own security and privacy practices.

2. Information Collected Automatically

When you visit cykels.com, certain technical information may be collected automatically through cookies, pixels, server logs, and similar technologies.

This information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate location derived from an IP address.
• Pages viewed.
• Referring website or source.
• Date and time of visits.
• Website interactions.
• Shopping cart activity.
• Session information.
• Cookie identifiers.
• Advertising or analytics identifiers where applicable.

We use this information to operate the website, understand website performance, maintain security, and improve the customer experience.

3. How We Use Personal Information

We may use personal information to:

• Process and confirm orders.
• Verify transactions.
• Process payments through our payment providers.
• Prepare and fulfill orders.
• Arrange shipping and delivery.
• Provide shipment and tracking information.
• Process returns, refunds, and exchanges.
• Communicate about orders.
• Respond to customer service requests.
• Maintain shopping cart and checkout functionality.
• Detect and prevent fraud, abuse, and unauthorized transactions.
• Maintain website security.
• Diagnose technical problems.
• Analyze website performance and customer interactions.
• Improve products, website functionality, and customer experience.
• Maintain business and transaction records.
• Comply with applicable legal, accounting, tax, and regulatory obligations.
• Enforce our policies and protect our legal rights.
• Provide marketing or advertising where permitted and applicable.

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

4. Order Fulfillment and Shipping

We use customer information to process and deliver orders.

Information necessary for fulfillment may be provided to shipping and logistics providers, including carriers such as:

• USPS.
• UPS.
• FedEx.

Information shared for delivery purposes may include:

• Recipient name.
• Shipping address.
• Contact information where necessary.
• Shipment information.
• Tracking information.

Shipping providers use this information to transport, track, and deliver packages.

5. Returns, Exchanges, and Refunds

When you request a return, exchange, or refund, we may use information such as:

• Your name.
• Email address.
• Order number.
• Product information.
• Return reason.
• Photographs submitted to document an issue.
• Return tracking information.
• Refund information.

This information is used to verify eligibility, process the request, prevent fraud, and communicate with you about the outcome.

Cykels currently provides eligible returns under the conditions stated in our Return & Refund Policy.

6. Cookies and Similar Technologies

Cykels may use cookies and similar technologies to operate and improve cykels.com.

These technologies may include:

• Browser cookies.
• Pixels.
• Tags.
• Local storage.
• Similar tracking technologies.

They may be used for essential website operations, preferences, analytics, security, fraud prevention, and advertising or measurement where applicable.

Additional information is available in our Cookie Policy.

7. Types of Cookies

Essential Cookies

These cookies support functions necessary for the website to operate, such as:

• Shopping cart functionality.
• Checkout.
• Website security.
• Session management.
• Fraud prevention.

Disabling essential cookies may prevent parts of the website from functioning properly.

Preference Cookies

These cookies may remember choices and settings to improve your experience on future visits.

Analytics Cookies

Analytics technologies may help us understand:

• How visitors reach our website.
• Which pages are viewed.
• How visitors interact with the website.
• Website performance.
• Technical errors.

We may use this information to improve website functionality and performance.

Advertising and Measurement Technologies

Where used and permitted, advertising technologies may help measure advertising effectiveness, understand interactions with advertisements, or provide more relevant advertising.

Where consent or another specific legal basis is required, these technologies will be handled according to applicable requirements.

8. How We Share Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

These may include providers that assist with:

• Website hosting and e-commerce infrastructure.
• Payment processing.
• Fraud prevention.
• Order fulfillment.
• Shipping and delivery.
• Customer service.
• Email communications.
• Website analytics.
• Advertising and measurement.
• Information technology and security.
• Professional, accounting, or legal services.

We provide service providers only with information reasonably necessary for the applicable service.

9. Sale of Personal Information

Cykels does not sell personal information for money.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale. If technologies used on our website fall within those definitions, eligible users may have additional rights regarding those activities as described by applicable law.

10. Legal Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable law.
• Respond to a valid legal process.
• Respond to lawful requests from authorities.
• Protect our customers.
• Detect or investigate fraud.
• Protect the security of our website and systems.
• Enforce our Terms of Service or other policies.
• Establish, exercise, or defend legal claims.

We do not disclose customer information to government authorities merely upon informal request where valid legal process is required.

11. Business Transactions

If Cykels is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction where permitted by law.

Any personal information transferred remains subject to applicable privacy requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include:

• Access controls.
• Secure website connections.
• Payment processing through specialized providers.
• Fraud-prevention measures.
• Appropriate restrictions on access to customer information.

No internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot promise absolute security.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate operational and legal requirements.

Retention periods may depend on:

• Order fulfillment requirements.
• Customer service needs.
• Return and refund periods.
• Fraud prevention.
• Accounting and tax obligations.
• Recordkeeping requirements.
• Legal disputes.
• Applicable statutes of limitation.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request information about categories of personal information collected.
• Request information about certain disclosures of personal information.
• Opt out of certain advertising, sharing, or similar processing where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain privacy-request decisions where applicable.
• Receive equal service and pricing when exercising applicable privacy rights.

Not every right applies in every jurisdiction or circumstance.

15. How to Submit a Privacy Request

To submit a privacy request, email:

support@cykels.com

Please clearly state that your message concerns a privacy request and describe the request.

We may need to verify your identity before completing certain requests. Verification helps protect personal information against unauthorized access or deletion.

We will respond within the timeframe required by applicable law.

If we cannot fulfill all or part of a request, we may explain the reason where required.

16. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.

We may request evidence that the agent is authorized to act for you and may require direct identity verification where permitted by law.

17. Marketing Communications

If Cykels offers promotional email communications and you choose to receive them, you may unsubscribe using the unsubscribe mechanism included in applicable marketing emails.

Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications that are necessary for an order or customer request, such as:

• Order confirmations.
• Shipping notifications.
• Return information.
• Refund confirmations.
• Security notices.
• Responses to customer service requests.

18. Children's Privacy

Cykels is an online clothing retailer and our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through services directed to them.

If you believe a child under 13 has provided personal information to us inappropriately, contact support@cykels.com so the matter can be reviewed.

19. Third-Party Websites and Services

Cykels.com may contain links or integrations involving third-party websites or services.

Third parties may maintain their own privacy policies and practices. Cykels does not control the independent privacy practices of third-party websites that customers choose to visit.

We recommend reviewing the privacy information provided by the relevant third party before submitting personal information directly to that service.

20. Payment Providers

Payment transactions may be processed by third-party payment providers available through our checkout.

These providers may independently process payment and transaction information according to their own privacy and security requirements.

The specific payment methods available to you will be displayed during checkout before the order is submitted.

21. International Data Processing

Although Cykels currently sells and ships products only within the United States, some technology or service providers may process or store information in locations other than the customer's state.

Where applicable, we use service providers and data-processing arrangements subject to relevant legal requirements.

22. Do Not Track and Browser Privacy Signals

Some browsers offer "Do Not Track" settings or other privacy signals.

Because standards for certain browser signals may vary, our website may not respond uniformly to every signal.

Where applicable law requires recognition of a legally valid opt-out preference signal, we will handle supported signals in accordance with applicable requirements.

23. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether its requirements apply to Cykels, these rights may include:

• Accessing personal information.
• Correcting inaccurate personal information.
• Deleting eligible personal information.
• Obtaining a portable copy of certain information.
• Opting out of certain sales or sharing.
• Opting out of targeted advertising.
• Limiting certain uses of sensitive personal information where applicable.
• Appealing certain privacy decisions.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Requests may be submitted to support@cykels.com.

24. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in:

• Our business practices.
• Website functionality.
• Service providers.
• Privacy practices.
• Applicable legal or regulatory requirements.

When this policy is updated, the revised version will be published on cykels.com with an updated effective date.

We encourage customers to review this page periodically.

25. Related Policies

This Privacy Policy should be read together with other applicable policies available on cykels.com, including:

• Terms of Service.
• Shipping Policy.
• Return & Refund Policy.
• Cookie Policy.
• Payment Policy.
• Order Cancellation & Change Policy.

26. Contact Information

For privacy questions, requests concerning personal information, or questions about this Privacy Policy, contact: