At Cykels, we begin processing orders promptly so they can be prepared and shipped within our stated timeframe. This Order Cancellation & Change Policy explains when and how customers may request to cancel or modify an order placed through cykels.com.

Summary

1. Cancellation Requests

If you wish to cancel an order, contact us at support@cykels.com as soon as possible after placing the order.

Please include:

• Your full name.
• Order number.
• Email address associated with the order.
• A clear statement that you want to cancel the order.

We process orders promptly. Therefore, submitting a cancellation request does not guarantee that the order can be canceled.

If your order has already entered processing, fulfillment, or shipment, cancellation may no longer be possible.

2. Order Change Requests

If you need to change an order, contact support@cykels.com as soon as possible.

Depending on the status of the order, we may be able to assist with changes such as:

• Product size.
• Product color or variation.
• Quantity.
• Shipping address.
• Recipient information.

Requested changes are subject to product availability, order status, and fulfillment progress.

An order change is not confirmed until Cykels confirms that the requested modification has been successfully completed.

3. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at support@cykels.com.

Please provide:

• Order number.
• Original shipping information.
• Correct shipping information.

We cannot guarantee an address change after an order has entered processing or has been transferred to USPS, UPS, or FedEx.

Once a package has been shipped, address changes may be subject to the applicable carrier's capabilities and restrictions.

4. Orders Already Being Processed

Our standard order processing time is 1–2 business days, Monday through Friday.

Because fulfillment may begin shortly after an order is accepted, cancellation or modification requests should be submitted as soon as the customer discovers that a change is required.

If fulfillment has progressed too far to safely modify or cancel the order, we will inform you that the request cannot be completed.

5. Orders Already Shipped

Once an order has been shipped, it cannot be canceled.

If you no longer want an order that has already shipped, wait for the package to be delivered and then request a return if the item qualifies under our Return & Refund Policy.

Eligible items may be returned within 30 days of delivery.

Approved returns include:

• Free return shipping.
• A prepaid return label sent by email.
• No restocking fee.
• Refund to the original payment method after the return is received, inspected, and approved.

6. Cancellation Fees

Cykels does not charge a cancellation fee when an order is successfully canceled before shipment.

Cancellation fee: $0.00

If an order cannot be canceled because it has already been shipped, the applicable return conditions will apply after delivery.

7. Order Change Fees

Cykels does not charge an administrative fee for an order modification that we are able to complete.

Order change fee: $0.00

However, if a requested product change changes the merchandise price, the order total may need to be adjusted.

Any applicable price difference will be communicated before the change is completed where additional payment or another adjustment is required.

8. Refunds for Successfully Canceled Orders

If an order is successfully canceled before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method.

We will initiate the refund after the cancellation is confirmed.

After a refund is issued, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the account. This posting period is controlled by the payment provider.

9. Product Changes

Requests to change a product, size, color, or quantity are subject to availability.

If the requested replacement is unavailable, we may:

• Keep the original order unchanged, with your agreement.
• Cancel the affected item if cancellation is still possible.
• Cancel the applicable order if necessary and issue the appropriate refund.

We will not intentionally substitute a materially different product without customer authorization.

10. Price Differences After an Order Change

If an approved order modification results in a different merchandise price, we will communicate the applicable price difference.

We will not add an undisclosed charge to an existing order.

Any additional amount that must be paid will be communicated before the modified transaction is completed.

If the modification results in an amount owed back to the customer, the applicable adjustment will be processed using the appropriate payment method or refund process.

11. Duplicate Orders

If you accidentally place the same order more than once, contact support@cykels.com as soon as possible.

Provide the relevant order numbers and identify which order you want canceled.

If the duplicate order has not progressed too far in processing or shipment, we will attempt to cancel it.

If it has already shipped, the order may be returned after delivery if it qualifies under our Return & Refund Policy.

12. Incorrect Item Selected

If you accidentally select the wrong size, color, product, or quantity, contact us as soon as possible.

We will attempt to modify the order if fulfillment has not progressed too far.

If modification is no longer possible, you may request an eligible return after delivery under our Return & Refund Policy.

13. Cancellation by Cykels

In limited circumstances, Cykels may need to cancel all or part of an order.

Reasons may include:

• Product unavailability.
• Payment authorization failure.
• Invalid or unsupported shipping information.
• Material pricing or product-information errors.
• Suspected fraudulent or unauthorized transactions.
• Technical errors that prevent fulfillment.
• Circumstances that make fulfillment unlawful or reasonably impossible.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

We will not charge a cancellation fee when Cykels cancels an order.

14. Out-of-Stock Products

If a product becomes unavailable after your order is submitted, we will not intentionally replace it with a materially different item without your authorization.

If we cannot fulfill the affected item, we may cancel that item or order and refund the applicable amount to the original payment method.

15. Order Cut-Off and Processing Schedule

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders submitted after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.

Standard processing takes approximately:

1–2 business days, Monday through Friday.

Cancellation and modification requests should therefore be submitted as soon as possible.

16. How to Submit a Cancellation or Change Request

Send your request to:

support@cykels.com

Use the email address associated with your order whenever possible and include:

• Full name.
• Order number.
• Requested cancellation or modification.
• Correct information if requesting a change.

For an address change, clearly provide both the original and corrected delivery information.

A request is not considered successfully completed until you receive confirmation that the cancellation or modification has been processed.

17. Returns When Cancellation Is No Longer Possible

If we cannot cancel an order because it has already been shipped, customers may use our return process after delivery.

Eligible products may be returned within 30 days of delivery.

For approved returns:

• Return shipping is free.
• A prepaid return label is sent by email.
• Restocking fee is $0.

The returned product must meet our eligibility requirements.

Approved refunds are processed within 7 business days after the returned item is received and passes inspection.

Complete conditions are available in our Return & Refund Policy.

18. Shipping Terms

Orders are shipped within the United States only.

Our standard shipping terms are:

• Order cut-off: 5:00 PM ET, Monday–Friday.
• Processing: 1–2 business days, Monday–Friday.
• Estimated shipping time: 2–5 business days, Monday–Friday.
• Standard shipping fee: $6.99 USD per order.
• Shipping carriers: USPS, UPS, or FedEx.

Please review our Shipping Policy for complete shipping information.

19. Consumer Rights

Nothing in this policy is intended to restrict or eliminate any mandatory consumer rights available under applicable law.

Where applicable law provides a right that cannot legally be waived or limited by this policy, the applicable legal requirement will govern.

20. Contact Information

For order cancellations, modifications, address corrections, or related questions, contact: