Thank you for shopping with Cykels. This Return & Refund Policy explains the conditions, procedures, timelines, costs, and refund process for purchases made through cykels.com.

Please review this policy before making a purchase or requesting a return.

Summary

1. 30-Day Return Window

Cykels accepts eligible returns requested within 30 days of the date your order is delivered.

The 30-day period begins on the confirmed delivery date shown by the shipping carrier.

For example, if your order is delivered on August 10, you must submit your return request no later than September 9.

Return requests submitted after the 30-day return window may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

• Be returned within the 30-day return window.
• Be unworn and unused, except for reasonable fitting or inspection.
• Be in its original condition.
• Be returned with original tags attached, when applicable.
• Be returned with its original packaging, when applicable.
• Be free from stains, odors, washing, alterations, or customer-caused damage.
• Include proof of purchase or sufficient order information for us to identify the purchase.

For clothing, we recommend trying items on carefully and keeping all original tags attached until you decide to keep the product.

Items that show signs of wear, washing, alteration, misuse, or damage occurring after delivery may not qualify for a refund.

3. How to Request a Return

To request a return, email us at:

support@cykels.com

Please include:

• Your full name.
• Order number.
• Email address associated with the order.
• Product you wish to return.
• Reason for the return.
• Photos of the product if it arrived damaged, defective, or incorrect.

We will review your request and provide return instructions if the return is eligible.

Do not send a return before receiving return authorization and instructions from us.

4. Free Return Shipping

Approved returns qualify for free return shipping.

Once your return request is approved:

• We will send a prepaid return shipping label to the email address associated with your order.
• Download the return label.
• Print the label.
• Securely package the eligible item.
• Attach the label to the outside of the package.
• Follow the shipping instructions provided with your return authorization.

The customer is not charged for the prepaid return shipping label provided for an approved return.

5. Return Address

Approved returns will be directed to:

Returns should only be mailed after receiving return approval and the applicable return instructions.

Unauthorized returns or packages sent using a different shipping method may experience processing delays.

6. Restocking Fee

Cykels does not charge a restocking fee for eligible returns.

Restocking fee: $0.00

No handling, processing, or storage fee is deducted from an eligible refund.

7. Return Inspection

Once your returned item is received, we will inspect it to confirm that it meets the eligibility requirements described in this policy.

We will check factors such as:

• Product condition.
• Evidence of wear or use.
• Original tags, when applicable.
• Original packaging, when applicable.
• Signs of washing or alteration.
• Damage not reported as an original product or delivery issue.
• Whether the returned item matches the product associated with the return request.

We will notify you after the return has been reviewed.

8. Refund Processing

If your return is approved after inspection, your refund will be issued to the original payment method used for the purchase.

Approved refunds are processed within 7 business days after the returned item is received and passes inspection.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional posting time is controlled by the payment provider and is separate from our refund processing period.

9. Refund Amount

For an eligible return, the refund will cover the amount paid for the approved returned merchandise, subject to this policy.

The prepaid return shipping label for an approved return is provided free of charge, and no restocking fee is deducted.

Any applicable original shipping charge, tax adjustment, discount, or promotional adjustment will be handled according to the original transaction and applicable law.

The final refund amount will be communicated when the refund is processed.

10. Exchanges

Eligible products may be exchanged, subject to product availability.

To request an exchange, contact support@cykels.com within 30 days of delivery and provide your order information and the item you wish to exchange.

If the requested replacement size, color, or item is unavailable, we may process the eligible returned item as a refund instead.

Exchange items must satisfy the same return-condition requirements described in this policy.

11. Wrong Item Received

If you receive a product that is different from what you ordered, contact support@cykels.com within the 30-day return period.

Please provide:

• Your order number.
• A description of the item received.
• Photos clearly showing the item and relevant product details.

After verification, we will provide appropriate instructions to resolve the issue. You will not be charged return shipping for an approved return involving an incorrect item.

12. Damaged or Defective Items

Please inspect your order after delivery.

If an item arrives damaged or defective, contact support@cykels.com within the 30-day return period.

Include your order number, a description of the problem, and clear photos showing the issue.

Once verified, we will provide return, replacement, exchange, or refund instructions as appropriate. Approved returns for damaged or defective products are not subject to return shipping or restocking fees.

13. Incorrect Size or Change of Mind

Eligible clothing purchased in the wrong size or returned because you changed your mind may be returned within the 30-day return window, provided the item satisfies all return-condition requirements.

Approved returns remain eligible for:

• Free return shipping.
• No restocking fee.
• Refund to the original payment method after inspection.

14. Non-Returnable Items

We may refuse a return when:

• The return request is made after the 30-day return window.
• The item has been worn beyond reasonable fitting.
• The item has been washed.
• The item has been altered or modified.
• The item has stains, odors, or other signs of use.
• The item was damaged through misuse after delivery.
• Required original tags have been removed when their removal prevents the item from being returned in original condition.
• The returned product does not match the item purchased from Cykels.

These restrictions do not limit any rights that cannot legally be excluded under applicable consumer protection law.

15. Return Packages

Customers should use the approved prepaid return label provided by Cykels.

We recommend retaining the return shipment receipt and tracking information until the return has been completed and the applicable refund or exchange has been confirmed.

Cykels is not responsible for packages returned using unauthorized shipping methods or sent to an address other than the approved return address.

16. Refund Not Received

If you have received confirmation that your refund was issued but do not see it in your account, first allow your bank, card issuer, or payment provider its normal posting time.

If the refund still does not appear after the payment provider's normal processing period, contact us at support@cykels.com with your order number so we can verify the refund status.

17. Order Cancellations

Returns apply to products that have already been delivered.

Requests to cancel or change an order before shipment are handled separately under the Order Cancellation & Change Policy available on cykels.com.

If an order can no longer be canceled because it has already been processed or shipped, the customer may request a return after delivery in accordance with this Return & Refund Policy.

18. Consumer Rights

This policy does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.

Where applicable law provides rights that are more favorable than a provision of this policy, the applicable legal requirement will govern.

19. Privacy

Information submitted as part of a return, exchange, or refund request is used to verify the purchase, process the request, prevent fraud, communicate with the customer, and complete any applicable refund or replacement.

Personal information is handled according to the Privacy Policy available on cykels.com.

20. Contact Information

For returns, exchanges, damaged products, incorrect items, or refund questions, contact: