Thank you for shopping with Cykels. This Shipping Policy explains how orders placed through cykels.com are processed, shipped, and delivered within the United States.

Summary

1. Shipping Area

Cykels currently ships orders within the United States only.

We do not offer international shipping. Orders with a delivery address outside the United States cannot be accepted for shipment.

2. Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

• Orders received before 5:00 PM ET on a business day may begin processing that business day.
• Orders received after 5:00 PM ET will begin processing on the next business day.
• Orders placed on weekends or applicable holidays will begin processing on the next business day.

3. Order Processing Time

Orders normally require 1–2 business days (Monday–Friday) for processing before shipment.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Processing time is separate from the estimated shipping time.

4. Estimated Shipping Time

After an order has been processed and handed to the carrier, estimated shipping time is:

2–5 business days, Monday through Friday, depending on the delivery location.

Some orders may arrive sooner than the estimated timeframe. Delivery estimates are not guaranteed because actual carrier transit times may be affected by circumstances outside our reasonable control.

Based on our standard processing and shipping times, most orders are expected to arrive within approximately 3–7 business days after order acceptance.

5. Shipping Fee

We charge a flat $6.99 USD standard shipping fee per order.

The shipping fee:

• Applies to all orders regardless of order value or number of eligible items in the order.
• Is charged once per order.
• Is displayed during checkout before the customer completes payment.
• Does not increase based on the value of the order.
• Is not subject to additional tax.

There are no undisclosed shipping charges added after an order is placed.

6. Taxes and Order Charges

Product prices and applicable charges are displayed during checkout before payment is submitted.

Applicable sales tax on merchandise may be calculated based on the order and delivery destination as required by law.

The standard $6.99 shipping fee is not taxed.

Customers can review the merchandise subtotal, shipping charge, applicable taxes, and final order total before completing the purchase.

7. Shipping Carriers

Orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for a particular order may depend on the delivery destination, package characteristics, and available shipping service.

8. Order Tracking

When tracking information is available, customers will receive shipment information using the contact details provided with the order.

Please allow time for the carrier to activate and update tracking information after a shipping label has been created.

Carrier tracking information may take additional time to show the first movement of a package.

9. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing an order, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Contact information

An incorrect or incomplete address may cause delays, failed delivery, or return of the package to the sender.

If you notice an address error after placing an order, contact us as soon as possible at support@cykels.com. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

10. Delivery Delays

The stated delivery times are estimates rather than guaranteed delivery dates.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier disruptions
• High seasonal shipping volume
• Federal holidays
• Transportation interruptions
• Incorrect or incomplete delivery information

If a delay occurs, tracking information provided by the carrier should reflect the latest available shipment status.

11. Lost, Missing, or Damaged Shipments

If your tracking information shows an unusual delay, your package appears to be missing, or your order arrives damaged, please contact us at support@cykels.com.

Please provide your order number and relevant shipment details so we can review the issue and, when appropriate, coordinate with the shipping carrier.

Any refund, replacement, or return resulting from an eligible order issue will be handled according to the applicable policies published on cykels.com.

12. Returns and Exchanges

Returns and exchanges are governed by the Return & Refund Policy published on cykels.com.

Customers should review that policy for the applicable return window, product condition requirements, return procedure, exchange eligibility, return shipping arrangements, and refund processing timeframe.

13. Privacy and Shipping Information

We use personal information such as your name, shipping address, email address, and order information as necessary to process, fulfill, ship, track, and support your order.

Certain information may be shared with shipping carriers and service providers only as reasonably necessary to provide these services.

For additional information about how personal information, cookies, and tracking technologies are handled, please review the Privacy Policy and Cookie Policy available on cykels.com.

14. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, contact: